- Why didn’t I get an invoice?
All invoices are emailed to address our membership has on file in eSoft. If you did not receive an email, check your spam folder and then email [email protected] to make sure we have a current email address on file. You can always access your eSoft account via the member login link on our website.
- I don’t want to use the facilities this summer. Can I just hold onto my bond until I’m ready to come back?
No. Per our bylaws, summer dues must be paid by each member to remain in good standing. Dues either need to be paid or your bond needs to be surrendered or sold by April 1st. Normandy will hold your bond in trust until it is sold. If a surrendered bond has not yet been resold, the original holder may request reactivation. The Board will impose an administrative fee equal to the initiation fee, in addition to any past dues and late fees owed.
- Can I pay my dues on a payment plan?
Yes! We are happy to set up a payment schedule with you. The first payment must be made by April 1st and the final payment must be paid prior to the opening of the pool. Please contact Normandy Membership to make arrangements.
- Can I pay my dues with a credit card?
Yes! You can do this in eSoft. A processing fee will be charged when paying with credit card.
- How do you determine the cost of Normandy?
Our bond cost of $300 is set in our bylaws. Every year the board looks at our budget and determines what our seasonal dues will be for the upcoming year. Normandy is a non-profit, so we always try to keep our dues as low as possible.
- Can I add a babysitter to my membership?
We sell nanny passes for $50 a season. A caregiver can come an unlimited number of times as long as they are with a member of your family. Caregiver passes may be purchased through the membership portal.
- Why should I pay dues before the pool opens and why do you charge late fees?
Normandy has bills that we must pay throughout the year. In addition, we spend a great deal of our funds getting the pool ready for opening day. If no one paid their dues prior to opening day, we would not be able to open the pool at all. Normandy needs to know how many members are returning as early in the season as possible so we can offer any available bonds to new members. Paying dues late hampers our ability to do this. Any member who pays their dues after April 1st must pay a $75 late fee or is assessed a $75 reduction in the value of their bond.
- How do I book a party?
All of our parties are now being reserved via our website under the guests/parties tab. Simply check the calendar to ensure the shelters are open and then submit a party request. We will get back with you shortly with all the details. Parties can only be booked by Normandy members. Non-members attending a party must purchase a guest pass.
- I have an idea for Normandy. Who should I contact?
Great! We love new ideas. Please contact any member of the board or come to our next board meeting.
- My children are now adults, can they still come to the pool under my membership?
Adult children are no longer members of Normandy. Per our bylaws, if you can claim that individual as a dependent on your taxes(defined by 26 U.S. Code § 152), they are still part of your family membership. If you can’t claim them on your taxes, they are not members. You are welcome to purchase a guest pass for them to come or they can purchase a membership of their own.
- How do I cancel my membership?
Please see the Leaving Normandy tab on the website.
- I turned in my bond. When will I get paid back and how much is it worth?
Refunds will be issued to surrendering bondholders by October 31, Normandy will not pay out bonds if it causes the total number of bonds to fall below 250. When the total bonds return to 250, bonds will be paid out accordingly by October 31. Proceeds will be returned to the original holder, minus nonrefundable initiation fee, any outstanding fees, and/or any applicable transfer fees.
If you would like to know the value of your bond, please contact [email protected]
All invoices are emailed to address our membership has on file in eSoft. If you did not receive an email, check your spam folder and then email [email protected] to make sure we have a current email address on file. You can always access your eSoft account via the member login link on our website.
- I don’t want to use the facilities this summer. Can I just hold onto my bond until I’m ready to come back?
No. Per our bylaws, summer dues must be paid by each member to remain in good standing. Dues either need to be paid or your bond needs to be surrendered or sold by April 1st. Normandy will hold your bond in trust until it is sold. If a surrendered bond has not yet been resold, the original holder may request reactivation. The Board will impose an administrative fee equal to the initiation fee, in addition to any past dues and late fees owed.
- Can I pay my dues on a payment plan?
Yes! We are happy to set up a payment schedule with you. The first payment must be made by April 1st and the final payment must be paid prior to the opening of the pool. Please contact Normandy Membership to make arrangements.
- Can I pay my dues with a credit card?
Yes! You can do this in eSoft. A processing fee will be charged when paying with credit card.
- How do you determine the cost of Normandy?
Our bond cost of $300 is set in our bylaws. Every year the board looks at our budget and determines what our seasonal dues will be for the upcoming year. Normandy is a non-profit, so we always try to keep our dues as low as possible.
- Can I add a babysitter to my membership?
We sell nanny passes for $50 a season. A caregiver can come an unlimited number of times as long as they are with a member of your family. Caregiver passes may be purchased through the membership portal.
- Why should I pay dues before the pool opens and why do you charge late fees?
Normandy has bills that we must pay throughout the year. In addition, we spend a great deal of our funds getting the pool ready for opening day. If no one paid their dues prior to opening day, we would not be able to open the pool at all. Normandy needs to know how many members are returning as early in the season as possible so we can offer any available bonds to new members. Paying dues late hampers our ability to do this. Any member who pays their dues after April 1st must pay a $75 late fee or is assessed a $75 reduction in the value of their bond.
- How do I book a party?
All of our parties are now being reserved via our website under the guests/parties tab. Simply check the calendar to ensure the shelters are open and then submit a party request. We will get back with you shortly with all the details. Parties can only be booked by Normandy members. Non-members attending a party must purchase a guest pass.
- I have an idea for Normandy. Who should I contact?
Great! We love new ideas. Please contact any member of the board or come to our next board meeting.
- My children are now adults, can they still come to the pool under my membership?
Adult children are no longer members of Normandy. Per our bylaws, if you can claim that individual as a dependent on your taxes(defined by 26 U.S. Code § 152), they are still part of your family membership. If you can’t claim them on your taxes, they are not members. You are welcome to purchase a guest pass for them to come or they can purchase a membership of their own.
- How do I cancel my membership?
Please see the Leaving Normandy tab on the website.
- I turned in my bond. When will I get paid back and how much is it worth?
Refunds will be issued to surrendering bondholders by October 31, Normandy will not pay out bonds if it causes the total number of bonds to fall below 250. When the total bonds return to 250, bonds will be paid out accordingly by October 31. Proceeds will be returned to the original holder, minus nonrefundable initiation fee, any outstanding fees, and/or any applicable transfer fees.
If you would like to know the value of your bond, please contact [email protected]
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